Information Technology Resources

If you need technical support, please contact or the IT consultant assigned to your unit listed below. For web (Drupal) related assistance, please contact Sean Adams-Hiett (319-353-2361). All other IT related inquiries should go to Andy Jenkins (319-353-2321).

DepartmentIT Support Staff (Assigned)IT Support Staff (Primary Backup)IT Support Staff (Secondary Backup)
Center for the Book - North HallTerry TharpAhmed HassaneinJon Yates
Center for the Book - OakdaleTerry TharpAhmed HassaneinJon Yates
Dean's Office - GILHTerry TharpAhmed HassaneinBryan Ringen
Interdisciplinary Grad Programs - BBJon YatesMatt SwansonTrent Petersen
Interdisciplinary Grad Programs - MRCTrent PetersenBryan RingenDianne Jones
International Writing Porgram - SHSEBob IrwinMatt SwansonMichael Ciha
School of Library & Information Science - LIBMike HendricksonDianne JonesTerry Tharp
University of Iowa Press - KHTerry TharpMike HendricksonPeter Franke
Urban and Regional Planning - JHNick Carino-MarekMatt SwansonBrian Bacher
Virtual Writing University - USBankKris ThompsonJon YatesMatt Swanson

ITS Helpdesk, Computer Purchase, Software Download

Hawkmail - access your University email through Outlook Web Access (OWA)

HawkID website - change your hawkid password or if you have forgotten your password, you can reset it

Nolij Login - Instructions for uploading files to Nolij

Virtual Desktop and Virtual Desktop Support - access programs and the University network without having to VPN and then Remote Desktop

Remote Desktop

  1. DIY - use the PowerUp tool to remotely start your Windows desktop machine at work
  2. VPN - remotely connect to campus network to access home drive or other on-campus resources
  3. Open Remote Desktop Connection on your home computer and type in the Fully Qualified Domain Name (FQDN) of your work computer (ex: - for video tutorials on how to use everything from Outlook, Word, Excel and Access to Adobe Photoshop and InDesign

Files@Iowa - Depending on whether or not you are on or off-campus or connected to the domain or not, there are multiple way to connect to your home drive and the shared drive:

Listserve Management



Graduate College Information Technology Policies

University of Iowa Information Technology Policies