Information Technology Resources | Graduate College of The University of Iowa The University of Iowa Graduate College

Information Technology Resources

If you need technical support, please contact or the IT consultant assigned to your unit listed below. For web (Drupal) related assistance, please contact Matt Arant (319-467-1177). All other IT related inquiries should go to Andy Jenkins (319-353-2321).

DepartmentIT Support Staff (Assigned)IT Support Staff (Primary Backup)IT Support Staff (Secondary Backup)
Center for the Book - North HallTerry TharpAhmed HassaneinJon Yates
Center for the Book - OakdaleTerry TharpAhmed HassaneinJon Yates
Dean's Office - GILHTerry TharpAhmed HassaneinBryan Ringen
Interdisciplinary Grad Programs - BBJon YatesMatt SwansonTrent Petersen
Interdisciplinary Grad Programs - MRCTrent PetersenBryan RingenDianne Jones
International Writing Porgram - SHSEBob IrwinMatt SwansonMichael Ciha
School of Library & Information Science - LIBMike HendricksonDianne JonesTerry Tharp
University of Iowa Press - KHTerry TharpMike HendricksonPeter Franke
Urban and Regional Planning - JHNick Carino-MarekMatt SwansonBrian Bacher
Virtual Writing University - USBankKris ThompsonJon YatesMatt Swanson

ITS Helpdesk, Computer Purchase, Software Download

Hawkmail - access your University email through Outlook Web Access (OWA)

HawkID website - change your hawkid password or if you have forgotten your password, you can reset it

Nolij Login - Instructions for uploading files to Nolij

Virtual Desktop and Virtual Desktop Support - access programs and the University network without having to VPN and then Remote Desktop

Remote Desktop

  1. DIY - use the PowerUp tool to remotely start your Windows desktop machine at work
  2. VPN - remotely connect to campus network to access home drive or other on-campus resources
  3. Open Remote Desktop Connection on your home computer and type in the Fully Qualified Domain Name (FQDN) of your work computer (ex: - for video tutorials on how to use everything from Outlook, Word, Excel and Access to Adobe Photoshop and InDesign

Files@Iowa - Depending on whether or not you are on or off-campus or connected to the domain or not, there are multiple way to connect to your home drive and the shared drive:

Listserve Management



Graduate College Information Technology Policies

University of Iowa Information Technology Policies